Exploring the poignant Ground Zero 911 Memorial and majestic One World Observatory is a must-do for visitors to New York City. This comprehensive tour provides a chance to honor the victims of that tragic day while delving into the inspiring story behind the Freedom Tower. With a knowledgeable guide leading the way, participants can skip the lines and take in the breathtaking city views from the 102nd floor. Whether you’re a first-time or returning visitor, this tour offers a reflective and educational experience you won’t want to miss.
Tour Overview

This tour is called the "Ground Zero 911 Memorial + One World Observatory Upgrade Option".
It’s located in New York City and offers a 3.3-star average rating from 18 reviews.
The price starts at $39.99 per person, and it includes a local guide, skip-the-line entry to One World Observatory, hotel pickup, and visits to sites like Wall Street, Battery Park, and the 9/11 Memorial Pools.
This tour offers skip-the-line entry to One World Observatory, a local guide, hotel pickup, and visits to Wall Street, Battery Park, and 9/11 Memorial Pools for $39.99 per person.
The tour meets 15 minutes before departure at 24 State St, with the option to upgrade and visit the 102nd floor of One World Observatory.
It’s not wheelchair-accessible, but most travelers can participate in this small-group experience.
Memorial Tour

The memorial tour allows visitors to honor the victims of the tragic 9/11 attacks.
Guests explore the 9/11 Memorial Pools, which mark the footprints of the original Twin Towers. The guide shares the inspiring story of the Freedom Tower’s construction, highlighting how this symbolic structure represents resilience and hope.
Visitors can reflect on the events and learn about the memorial’s design. With a skip-the-line ticket, travelers can quickly access the site and enjoy this meaningful experience.
The tour provides an opportunity to pay respects and gain a deeper understanding of this pivotal moment in American history.
Looking for more options in New York City? We've reviewed plenty of other experiences.
One World Observatory

Visitors can skip the lines and quickly ascend to the 102nd floor of the iconic One World Observatory for panoramic views of Manhattan.
The observatory offers a unique perspective, allowing guests to witness the city’s bustling streets and towering skyscrapers from above. Through interactive exhibits and multimedia displays, travelers can learn about the history and development of the city.
With the skip-the-line access, guests can make the most of their time, enjoying the stunning vistas and exploring the observatory at their own pace.
This upgrade option enhances the overall Ground Zero tour experience, providing an elevated view of the city’s landmarks.
Meeting Point
Travelers meet at 24 State St, New York, NY 10004, in front of the Starbucks Coffee location. They should arrive 15 minutes prior to the tour’s scheduled departure. The meeting point is easily accessible, situated in the heart of Lower Manhattan’s financial district.
| Meeting Details | Information |
| — | — |
| Location | 24 State St, New York, NY 10004 |
| Meeting Spot | In front of Starbucks Coffee |
| Arrival Time | 15 minutes before tour start |
| Tour Operator | Ground Zero 911 Memorial + One World Observatory Upgrade Option |
This central location ensures a smooth start to the tour, allowing participants to easily find the group and begin their exploration of the 9/11 Memorial and One World Observatory.
Accessibility and Participation

While the tour isn’t wheelchair accessible, strollers are allowed, and service animals are welcome.
The group size is limited to a maximum of 15 travelers, ensuring an intimate experience. Infants must sit on laps, but most visitors can participate.
The tour is suitable for a wide range of ages and physical abilities, though some walking is required. Participants should be prepared for standing and walking during the tour, which may pose challenges for those with mobility issues.
Customer Feedback

Reviews of the Ground Zero 911 Memorial and One World Observatory Upgrade tour offer a mixed picture. Many travelers praised the knowledgeable and engaging guides, who brought the emotional impact of the memorial to life.
However, some reported issues with ticket scanning, a lack of guide presence, and poor customer service from the tour operator. Frustrations arose over unfulfilled promises and logistical problems.
While the tour provided an informative and moving experience for some, others felt let down by the operator’s inconsistencies. Considering alternative options or purchasing tickets directly may be prudent for future visitors.
Booking Advice

To book the Ground Zero 911 Memorial and One World Observatory Upgrade tour, travelers can take advantage of the free cancellation policy up to 24 hours before the experience. This provides flexibility in case plans change.
Booking now and paying later is also an option, allowing more time to finalize travel arrangements. Plus, the tour is popular, so securing a spot in advance is recommended, especially during peak seasons.
Future Considerations

Some travelers have recommended exploring alternative tour options or purchasing tickets directly at the location due to inconsistencies with the tour operator.
While the tour claims to provide skip-the-line access to the One World Observatory, some visitors reported issues with ticket scanning and a lack of tour guide presence.
Plus, the customer service from the tour operator seemed to disappoint a few travelers.
For the most seamless experience, it may be worth considering other tour providers or simply buying observatory tickets on your own. This could help avoid any logistical problems and ensure you get the most out of your visit.
The Sum Up

The Ground Zero 911 Memorial + One World Observatory Upgrade Option is a poignant and educational experience that allows visitors to reflect on the tragic events of 9/11 while enjoying breathtaking views of Manhattan from the 102nd floor of the Freedom Tower. With skip-the-line entry and a knowledgeable guide, this tour provides a must-see opportunity for anyone visiting New York City.
More Walking Tours in New York City
- True Crime New York: NYPD-Guided Mafia Walking Tour w/ Food
- NYC: Empire State Building & Manhattan Walking Tour
- NYC Chinatown: Seated Restaurant Food & History Walking Tour
- Hamilton Heights – Sugar Hill Walking Tour
- New York: Louis Armstrong Private Walking Tour with Concert
- NYC: Lower East Side Devour Food & History Walking Tour
More Tours in New York City
- NYC: Midtown Manhattan Pedicab Tour
- New York City: Museum at Eldridge Street Docent-Led Tour
- NYC: Virtual “Friends” Tour (On Location Tours)
- From NYC: Boston, Cambridge & Freedom Trail Day Tour
- From NYC: Private Washington & Philadelphia Tour in 1 Day
- True Crime New York: NYPD-Guided Mafia Walking Tour w/ Food
More Tour Reviews in New York City
Still browsing? Here are more New York City experiences we've covered recently
- 3 Top-Rated New York City Historical Tours
- You’ll Love These 7 Walking Tours In New York City
- 14 Of The Best Tours In New York City
- 14 Best Tours & Experiences In New York City
- Which New York City City Tours To Choose? We Rank The 10 Best
- 5 Must-Try Bike Tours In New York City
- Which New York City Bike Rentals To Choose? Our Best 5 Picks
- From New York: Niagara Falls and Washington DC 3-Day Trip
- New York City: Central Park Bike Rental
- Central Park Bike Rental
- Central Park Electric Bike Rental
- Central Park, Rockefeller & Times Carriage Ride (4 Adults)
