City Cycle, a former bike rental service in Kyoto, Japan, offered a straightforward cycling experience without gear changes. With affordable pricing and flexible policies, the business once appealed to visitors looking for an easy way to explore the city. However, the company’s closure three years ago has left a trail of confusion and dissatisfaction among former customers seeking refunds for non-existent rentals. What became of this once-popular service, and how might its legacy impact the local cycling community?
- Key Points
- Overview and Location
- Rental Details
- Accessibility Information
- Reviews and Feedback
- Current Status and Issues
- Recommendations
- Contact and Booking
- Frequently Asked Questions
- Can I Customize the Bike Rental Duration?
- Do You Offer Group Discounts for Larger Parties?
- What Safety Equipment Is Provided With the Bike Rental?
- Can I Request a Specific Type of Bicycle?
- Is There an Option to Extend the Rental Period if Needed?
- The Sum Up
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Key Points

- City Cycle was a bike rental service in Kyoto, Japan that offered a "no gear change" experience, but the business closed down three years ago.
- The rental service’s meeting point was at 〒604-8212 Kyoto, Nakagyo Ward, Rokkakuchō, 352 新町六角館, which is now a beauty salon.
- Pricing for the bike rentals started from $6.64 per person, with free cancellation up to 24 hours before the experience.
- The service was suitable for most travelers, but not recommended for those with certain medical conditions, and featured accessibility options like infant seats.
- Negative reviews and refund requests indicate customer dissatisfaction due to the business no longer being operational, leading to misleading information.
Overview and Location

City Cycle was a bike rental service located in Kyoto, Japan.
The meeting point was at 〒604-8212 Kyoto, Nakagyo Ward, Rokkakuchō, 352 新町六角館. Customers would rent the bikes from this location and return them to the same spot at the end of their ride.
The rental service was advertised as a "City Cycle (no gear change)" experience, offering a simple, comfortable way for visitors to explore the historic city.
However, according to recent reviews, the business closed down three years ago, and the location is now a beauty salon.
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Rental Details

According to the information provided, the City Cycle rental service used to offer pricing from $6.64 per person.
The rental details included:
- 5 reviews for the experience.
- Free cancellation up to 24 hours before the start of the experience.
- A "Reserve Now and Pay Later" option available.
- The experience being accessible, with infant seats, wheelchair accessibility, and suitability for most travelers, except those with certain medical conditions.
However, the rental service is no longer in operation, as the business ceased operations three years ago and the location is now a beauty salon.
Accessibility Information
The rental service provided several accessibility features.
Infant seats were available for families. However, the activity wasn’t recommended for travelers with certain medical conditions, such as back problems, heart problems, or pregnant women.
Service animals were permitted. The location was near public transportation, and the surfaces and transportation were wheelchair accessible, allowing most travelers to participate.
While the rental service aimed to accommodate a wide range of guests, individuals with specific needs were advised to carefully consider the suitability of the activity prior to booking.
Reviews and Feedback
Based on the available information, the reviews and feedback for City Cycle paint a concerning picture.
The business appears to have ceased operations three years ago, with the current hotel being a beauty salon instead of a bike rental shop.
According to the reviews:
- A reviewer named Bert_W stated the experience was "Very bad" and that the business stopped operating three years ago.
- Bert_W also commented that the "Bike rental doesn’t exist; it’s a beauty shop now."
- There are no positive reviews or ratings for the City Cycle experience.
- Customers have requested refunds for payments made for bike rentals that are no longer available.
Current Status and Issues
Unfortunately, City Cycle appears to have ceased operations three years ago, with the current hotel being a beauty salon instead of a bike rental shop. Customers have reported submitting payments for bike rentals, only to find the business no longer exists. This has led to requests for refunds, further complicating the situation.
| Issue | Impact | Resolution |
|---|---|---|
| Business Closure | No bikes available for rent | N/A |
| Beauty Salon Replacement | Misleading information | Update listings |
| Refund Requests | Unhappy customers | Process refunds |
With the current status of the business, it seems City Cycle is no longer viable as a bike rental service in Kyoto.
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Recommendations

Given that City Cycle has ceased operations, users should remove any listings or references to the bike rental service from online platforms and travel guides.
This will prevent potential customers from being misled and disappointed. Here are four recommendations:
-
Update travel websites, apps, and blogs to reflect the closure of City Cycle.
-
Notify any tour operators or travel agencies that had included the bike rental service in their offerings.
-
Avoid mentioning City Cycle in future Kyoto travel guides or itineraries.
-
Direct inquiries about bike rentals in Kyoto to alternative, currently operating providers.
Contact and Booking
Since City Cycle has ceased operations, customers can no longer book or contact the bike rental service.
The business stopped three years ago, and the previous location is now a beauty salon.
Customers who made prior payments for bike rentals are seeking refunds, but the shop is unable to accommodate these requests.
The rental details and reviews indicate the service was short-lived and not well-received.
With the venue no longer offering bike rentals, there are no options for booking or contacting City Cycle.
The hotel is no longer in operation and can’t be accessed for rental purposes.
Frequently Asked Questions
Can I Customize the Bike Rental Duration?
Unfortunately, bike rentals are no longer available at this location. The business closed down 3 years ago and the space is now a beauty salon. Customization options are not possible since the bike rental service no longer exists.
Do You Offer Group Discounts for Larger Parties?
Unfortunately, the City Cycle (No Gear Change) business is no longer operating. It’s now a beauty salon, and they do not offer any bike rentals or group discounts. Customers have reported issues with getting refunds for past bookings.
What Safety Equipment Is Provided With the Bike Rental?
Unfortunately, the bike rental business is no longer in operation. It has been replaced by a beauty salon, and no safety equipment is provided as there are no bikes available for rent.
Can I Request a Specific Type of Bicycle?
Unfortunately, this rental service is no longer operating. The hotel is now a beauty salon, and there are no bicycles available for rent. Customers who had paid for rentals are advised to request refunds.
Is There an Option to Extend the Rental Period if Needed?
Unfortunately, this rental is no longer in operation. The hotel is now a beauty salon, and there are no bikes available to rent. Requests for refunds for previous payments have been made by customers.
The Sum Up
City Cycle was a bike rental service in Kyoto, Japan, offering a simple cycling experience. However, the business closed three years ago, leaving customers frustrated by refund requests for non-existent rentals. The site has since been taken over by a beauty salon, causing further confusion. With no positive reviews or operational status, City Cycle is no longer a viable option for visitors to Kyoto.
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