Visiting the Eiffel Tower’s summit is a must-do for many Paris travelers. The access to the 2nd floor and summit by lift package provides a convenient and guided experience for those seeking stunning panoramic views. While the tour comes with a premium price tag, it promises an unforgettable experience – if visitors can navigate the occasional logistical challenges. Knowing what to expect ahead of time can help ensure a smoother trip to the top of the iconic Parisian landmark.
Key Points

- The package includes entry ticket to the summit floor by elevator, with host assistance in English up to the second floor.
- Maximum of 15 travelers per tour for a more personalized experience, with the meeting point outside Le Champ de Mars Cafe.
- The experience is not wheelchair accessible, and individuals with reduced mobility cannot reach the summit floor.
- Possible delays at security checkpoints and elevator access should be anticipated, and the tour may not align with the physical abilities of all participants.
- The tour has a mixed rating of 3.1 out of 285 reviews, with common complaints about guides leaving groups early and misleading "skip the line" information.
Overview and Experience
The article provides an overview of accessing the Eiffel Tower’s summit with pre-booked tickets. It’s based on 285 reviews, mainly from Paris, France.
Travelers can ascend to the tower’s summit, explore its top landmark, and access the city’s highest observation deck with panoramic views. The experience offers a stress-free visit with advance tickets, costing from $97.20 per person.
The article covers key details like ticket inclusions, meeting points, accessibility, and cancellation policies.
While reviews are mixed, positive comments highlight great views and helpful guides, though some report chaotic experiences and poor communication from tour providers.
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Ticket and Access Information

Included in the Eiffel Tower access package are the entry ticket to the summit floor by elevator, host assistance in English up to the second floor, and a general information and tower presentation (in English).
The package has a maximum of 15 travelers per tour. The meeting point is outside Le Champ de Mars Cafe, and the end point is at the Eiffel Tower. Ticket redemption takes place at Le Champ de Mars, 45 Av. de la Bourdonnais, 75007 Paris, France.
The package offers:
- Eiffel Tower Entry Ticket to Summit Floor by Elevator
- Host Assistance in English until the Second Floor
- General Information and Tower Presentation (in English)
- Maximum of 15 travelers per tour
Accessibility and Limitations

The Eiffel Tower access package isn’t wheelchair accessible and can only be accessed up to the second floor. People with reduced mobility aren’t allowed on the summit floor.
However, most travelers can participate in this experience. Guests should be aware of possible delays at security checkpoints and elevator access.
While the tour provides an opportunity to ascend to the Eiffel Tower’s summit, individuals with mobility limitations may be restricted from reaching the top.
Careful consideration is advised when booking this activity to ensure it aligns with one’s physical abilities.
Cancellation and Refund Policy

What’s the cancellation and refund policy for this Eiffel Tower access package?
The tour is non-refundable except in cases of force majeure restricting access for over two consecutive hours.
If public authorities restrict access, no refund will be payable.
Refunds are limited to the difference if the summit is closed but lower levels remain open.
Travelers should be aware of these key points:
- Non-refundable except in cases of force majeure.
- No refund if public authorities restrict access.
- Refund limited to the difference if summit is closed.
- Carefully consider purchasing as the policy is strict.
Customer Feedback and Issues

Based on the information provided, the tour has received mixed reviews, with a 3.1 rating out of 285 reviews.
Travelers commonly complained that guides often leave groups before completion and that the information about "skip the line" access is misleading. Many felt the prices were high compared to direct purchases and recommended buying tickets from the official website well in advance.
On a positive note, some highlighted great views and helpful guides, though others reported chaotic experiences and poor communication from tour providers.
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Planning Your Visit

When planning your visit to the Eiffel Tower, it’s best to book your tickets well in advance to secure a spot and avoid long lines.
Here are four tips to make the most of your Eiffel Tower experience:
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Purchase skip-the-line tickets to access the summit by elevator, as these often sell out quickly.
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Allow ample time to get through security checkpoints and elevator queues, which can cause delays.
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Consider visiting during off-peak hours, such as early morning or late afternoon, to enjoy shorter wait times.
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Be prepared for potential issues, as the tour provider has received mixed reviews regarding guide assistance and communication.
Insider Tips for a Smooth Experience

Though the Eiffel Tower can be a crowded and chaotic experience, there are several insider tips to help ensure a smooth visit.
Book tickets in advance to avoid long lines and secure a spot on the summit. Arrive early or late in the day to bypass peak crowds.
Use the stairs up to the second floor to skip elevator queues, then take the lift to the top. Familiarize yourself with the layout and facilities to maximize your time.
Frequently Asked Questions

Visitors often have questions about accessing the Eiffel Tower‘s various levels and navigating the ticketing process. Here are some frequent inquiries and their answers:
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Can I skip the line and go straight to the summit? No, all visitors must go through security and purchase tickets to access each level, even with pre-booked tickets.
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Is the elevator to the summit wheelchair accessible? No, the summit is only accessible by stairs and not suitable for those with mobility issues.
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What if I arrive late for my scheduled time slot? Late arrivals may be denied entry, so it’s best to arrive early.
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Can I get a refund if the summit is closed? Refunds are limited if lower levels remain open, so check conditions before visiting.
Frequently Asked Questions
Can I Bring Food and Drinks Inside the Eiffel Tower?
Visitors can bring food and drinks inside the Eiffel Tower, but it’s not encouraged. The tower has several dining options, and outside food and beverages are generally discouraged to maintain cleanliness and minimize disruptions.
Are There Any Restroom Facilities at the Eiffel Tower?
Yes, there are public restrooms available at the Eiffel Tower. Visitors can find them on the first and second floors, as well as at the summit level of the iconic landmark.
Can I Take Pictures and Videos During My Visit?
Visitors can take pictures and videos during their Eiffel Tower visit. Photography and filming are generally allowed, but there may be some restrictions or prohibited areas. It’s best to check with staff on-site for the latest policies.
Is There a Dress Code for Visiting the Eiffel Tower?
There’s no strict dress code for visiting the Eiffel Tower, but visitors should dress comfortably and avoid overly casual attire like beachwear or swimsuits. Proper clothing helps ensure a pleasant experience at this iconic Parisian landmark.
Do I Need to Purchase Tickets in Advance for Evening Visits?
It’s strongly recommended to purchase Eiffel Tower tickets in advance for evening visits, as they often sell out quickly. Advance booking helps avoid long lines and ensures access to the tower during the desired time slot.
The Sum Up
The Eiffel Tower’s access to the 2nd floor and summit by lift offers stunning panoramic views of Paris, but visitors should be aware of accessibility limitations and occasional chaotic situations. While the experience promises an unforgettable adventure, it’s essential to plan accordingly and consider the customer feedback to ensure a smooth and enjoyable visit.
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