EPIC Airport Roundtrip Shuttle

EPIC Airport Roundtrip Shuttle provides a convenient shared transfer service for travelers visiting Los Cabos, Mexico. The company offers airport pickups and drop-offs in air-conditioned minivans, catering to flights around the clock. While reviews are generally positive, some customers have reported issues with reservations and communication. It’s wise to confirm all details directly with EPIC and have a backup plan in case of any service inconsistencies. But for those seeking an affordable way to get to and from their hotel, EPIC might be worth considering.

Key Points

• EPIC offers economical shared shuttle transfers to and from most hotels in Los Cabos, Mexico, with pickup and drop-off services.
• The service is available 24/7 and includes air-conditioned minivan transport, hotel pickup/drop-off, and all taxes/fees.
• Passengers meet the EPIC representative at Meeting Point #10 after clearing immigration and luggage retrieval.
• Priced from $43.08 per person with a free cancellation policy up to 24 hours before the experience.
• EPIC has mixed reviews, and it’s recommended to confirm reservation details directly with the company to avoid communication issues.

Service Overview

EPIC Airport Roundtrip Shuttle offers economical shared transfers to and from most hotels in Los Cabos, Mexico.

The service is available for flights at any time, day or night. It includes hotel pickup and drop-off, transport by air-conditioned minivan, and all taxes and fees.

The shuttle isn’t wheelchair accessible, but infant seats are available. Children must be accompanied by an adult, and strollers and service animals are allowed.

Meeting and Pickup Information

Where does the EPIC Airport Roundtrip Shuttle meet passengers? After clearing immigration and retrieving luggage, travelers proceed outside the Los Cabos International Airport terminal to Meeting Point #10 to find an EPIC representative. For return transfers, passengers must be at the lobby exit 10 minutes prior to the scheduled time on their transfer voucher.

Meeting Point	Location
Airport Terminal	Carr. Transpeninsular Km 43.5, 23420 San José del Cabo, B.C.S., Mexico
Pickup Point	Lobby exit
Arrival Time	After immigration and luggage pickup
Return Time	10 minutes before scheduled time

Pricing and Cancellation Policy

The EPIC Airport Roundtrip Shuttle is priced from $43.08 per person. This affordable shared transfer service includes hotel pickup/drop-off, air-conditioned transport, and all taxes/fees.

Travelers can take advantage of the free cancellation policy up to 24 hours before the experience starts. This allows them to reserve their spot now and pay later, offering flexibility.

EPIC also provides a lowest price guarantee, ensuring customers get the best deal. However, some reviewers have experienced issues with reservations and lack of communication, so it’s recommended to call EPIC directly to confirm details rather than relying solely on email.

Customer Experiences

Travelers have provided mixed reviews for the EPIC Airport Roundtrip Shuttle, with a 4.4 rating based on 584 reviews.

Positive feedback highlights timely service, friendly drivers, and smooth rides.

However, some users report long wait times, issues with reservations, and unhelpful customer service.

Several customers advise calling EPIC directly to confirm details instead of relying on email communication, as they’ve experienced lack of communication and missed reservations.

Given the inconsistent service, travelers recommend having a backup plan when using this shuttle service.

Positive Feedback

Many positive reviews highlight the timely service and friendly drivers provided by the EPIC Airport Roundtrip Shuttle.

Travelers praise the smooth rides, emphasizing that the shuttles arrive on schedule and drivers are courteous. Several customers note their appreciation for the door-to-door convenience, as the service includes hotel pickup and drop-off.

The air-conditioned minivans also receive positive mentions, with riders commenting on the comfort during their transfers.

Negative Experiences

Although the EPIC Airport Roundtrip Shuttle receives generally positive reviews, some customers have reported negative experiences.

Issues include long wait times, reservation problems, and unhelpful customer service. Several travelers recommend having a backup plan due to inconsistent service.

Common complaints cite lack of communication, confusion at pickup points, and missed reservations. Many users advise calling EPIC directly to confirm details instead of relying on email communication, as the company’s communication has been cited as unreliable.

Recommendations

To ensure a smooth experience, it’s advisable to call EPIC Airport Shuttle directly to confirm reservation details rather than relying solely on email communication, as the company’s communication has been cited as unreliable by some customers. Plus, travelers may want to have a backup plan in case of inconsistent service. The following table outlines some key recommendations and potential issues to be aware of:

Recommendations	Potential Issues
Confirm details with EPIC	Lack of communication
Have a backup plan	Confusion at pickup
Call EPIC directly	Missed reservations

Warnings

Along With the recommendations, travelers should be aware of several potential issues when using EPIC Airport Shuttle.

Communication problems are common, as customers often report difficulties reaching the company and receiving timely updates.

Confusion at pickup points is another frequent complaint, with some travelers missing their scheduled transfers due to unclear instructions.

Plus, missed reservations have been reported, leading to frustrating delays and additional costs.

While EPIC’s services can be cost-effective, the lack of reliability makes it advisable to have a backup plan.

Calling the company directly to confirm details is generally recommended over relying solely on email.

Frequently Asked Questions

Can I Book the Shuttle for a Group?

Yes, you can book the shuttle for a group. The service accommodates groups, though it’s recommended to contact the provider directly to confirm availability and discuss any special needs or arrangements.

Do I Need to Reconfirm My Booking Before the Trip?

It’s recommended to reconfirm your shuttle booking with the provider before your trip. This helps ensure your reservation is secure and avoid any issues with pickup or service. Calling directly is often better than relying solely on email.

How Much Luggage Can I Bring on the Shuttle?

The shuttle service allows passengers to bring standard-sized luggage. However, it’s best to confirm the specific luggage policy with the provider, as there may be restrictions or additional fees for oversized or excessive bags.

Is There Wi-Fi Available on the Shuttle?

The shuttle does not provide Wi-Fi. It’s an economical shared transfer service focused on getting passengers to their destination efficiently, rather than offering onboard amenities like internet access.

Can I Request a Specific Pickup Time for My Return Transfer?

Yes, you can request a specific pickup time for your return transfer. The service indicates you should be at the lobby exit 10 minutes prior to the scheduled time on your transfer voucher.

The Sum Up

EPIC Airport Roundtrip Shuttle provides affordable shared transfers to and from hotels in Los Cabos, though it’s not wheelchair accessible. While many praise the timely service and friendly drivers, some report reservation issues and communication challenges. It’s advisable to confirm details and have a backup plan, as experiences may vary.