Mud Volcano & Beach Club

The Mud Volcano & Beach Club offers a unique adventure in Colombia’s Totumo Volcano. Visitors can enjoy therapeutic mud baths in its warm, mineral-rich mud pits, where they’ll float and relax. The tour includes transportation, lunch, and water – all for $45 per person. While reviews have been mixed, the company is committed to improving its service and enhancing the customer experience. For those seeking a one-of-a-kind natural spa day, the Mud Volcano & Beach Club may be worth considering.

Key Points

• The Totumo Volcano is a small, 50-foot-tall volcano in Colombia with bubbling mud pits that attract numerous travelers.
• Visitors can soak in the warm, mineral-rich mud, which is believed to have therapeutic benefits and exfoliate the skin.
• The mud bath experience provides a floating sensation and promotes muscle relaxation, followed by a rinse in a nearby lagoon.
• The tour package includes a traditional Colombian lunch, air-conditioned transportation, and all fees and taxes.
• The tour company has received mixed reviews, with positive feedback on the guides and lunch, but some complaints about transportation delays and guide behavior.

Exploring the Totumo Volcano

What makes the Totumo Volcano so captivating? This tiny volcano, standing just 50 feet tall, is the smallest in Colombia.

Yet, its bubbling mud pits have become a popular tourist attraction. Visitors flock to the Totumo Marsh to soak in the warm, mineral-rich mud believed to have therapeutic benefits.

After climbing to the volcano’s crater, they lower themselves into the soothing mud and float effortlessly, feeling their muscles relax. The experience is both relaxing and fun, with guides on hand to assist.

Afterward, travelers can rinse off and enjoy a traditional Colombian lunch nearby.

Bathing in the Healing Mud

Although the Totumo Volcano may appear unassuming, its bubbling mud pits draw visitors seeking a unique and therapeutic experience.

Bathers descend into the volcano’s shallow crater, where they can enjoy the warm, mineral-rich mud believed to have healing properties. As they float weightlessly, the mud exfoliates and nourishes the skin.

Afterwards, visitors can rinse off in the nearby lagoon, an ideal way to complete the relaxing experience.

While the tour may not be for everyone, those willing to embrace the unconventional will find the mud bath both rejuvenating and unforgettable.

Experiencing the Tour Inclusions

After booking their tour, visitors can look forward to the various inclusions that enhance the overall experience.

The tour price of $45 per person covers a tasty lunch of coconut rice, fried fish, and avocado salad. Travelers are transported in air-conditioned vehicles and all fees and taxes are included. Bottled water is provided, and entrance to the volcano is guaranteed.

The experience also includes:

• Hassle-free transfers from hotels in the north zone of the city

• Pickup starting at 8 AM with a maximum of 30 travelers per tour

• Free cancellation up to 24 hours before the experience

Customer Feedback and Experiences

Customers have provided mixed reviews for the Mud Volcano & Beach Club experience.

While many praised the friendly guides and delicious lunch, others reported transportation delays, an aggressive tipping culture, and service issues.

Some travelers complained about guide behavior and communication problems.

Suggestions for improvement included better communication and the need for water shoes.

The company acknowledges the negative feedback and emphasizes its commitment to service enhancement.

Responses indicate a willingness to address specific complaints and enhance the overall customer experience, offering courtesy to dissatisfied customers on future visits.

Meeting and Pickup Details

The Mud Volcano & Beach Club offers hassle-free transfers from hotels in the north zone of Cartagena, including the Old City, Centro, Boca Grande, Crespo, and Laguito.

Pickup starts as early as 8 AM, with a maximum of 30 travelers per tour. Confirmation of the booking is provided, though the experience isn’t wheelchair accessible, and infants must sit on laps.

Additionally:

• Pickup points are at hotels in the specified areas, while others must go to a designated meeting point.

• Free cancellation is available up to 24 hours before the experience starts.

• The tour isn’t suitable for those requiring special accommodations.

Company’s Commitment to Improvement

The company behind the Mud Volcano & Beach Club acknowledges the negative reviews and emphasizes its commitment to improving the overall customer experience.

They’ve responded to specific complaints, indicating a willingness to address issues like transportation delays, aggressive tipping culture, and communication problems.

The company is open to offering courtesy to dissatisfied customers on future visits.

This commitment to service enhancement suggests the organization values customer feedback and is dedicated to enhancing the tour’s quality.

Travelers can expect the company to work towards addressing pain points and delivering a more streamlined, enjoyable experience going forward.

Practical Information for Visitors

Although pickup locations are limited to hotels in the north zone of Cartagena, travelers not staying in these areas can still join the tour by going to a designated meeting point.

Visitors should confirm their pickup details upon booking. While the tour isn’t wheelchair accessible, infants are welcome to join, sitting on a parent’s lap.

Travelers can cancel their reservations up to 24 hours in advance with no penalty.

The tour includes:

• Lunch of coconut rice, fried fish, and avocado salad

• Air-conditioned transportation

• Entrance fees and bottled water

• Maximum group size of 30 travelers

Frequently Asked Questions

Can I Bring My Own Food and Drinks?

Visitors are allowed to bring their own food and drinks to the mud volcano tour. However, the tour includes a complimentary lunch, so bringing additional items may not be necessary.

Is the Mud Therapy Suitable for Children?

The mud therapy may not be suitable for children, as the experience involves bathing in natural mud that could be unsafe or uncomfortable for young kids. Parents should carefully consider their child’s age, comfort level, and any potential health concerns before participating.

Can I Bring My Pet on the Tour?

Pets are generally not allowed on the tour to the mud volcano. The tour operator does not accommodate bringing animals due to safety and regulatory concerns. Travelers should leave their pets at home or arrange alternative care while enjoying this experience.

How Long Does the Mud Bathing Experience Last?

The mud bathing experience typically lasts around 1 hour. Visitors can spend time relaxing in the natural mud, which is believed to have therapeutic benefits, before showering off and moving on to other parts of the tour.

Are There Any Age or Health Restrictions for the Tour?

There are no age restrictions, but the tour may not be suitable for young children or those with mobility issues. Pregnant women and people with certain health conditions should consult a doctor before participating.

The Sum Up

The Mud Volcano & Beach Club offers a unique and relaxing experience at the Totumo Volcano. Visitors can enjoy therapeutic mud baths, a traditional Colombian lunch, and hassle-free transportation. While the company has received mixed reviews, it remains committed to improving its service and enhancing customer experiences. For those seeking a rejuvenating and cultural adventure, the Mud Volcano & Beach Club is worth considering.