T&Ls Airport Shuttle & Taxi Service

T&Ls Airport Shuttle & Taxi Service provides convenient transportation options for travelers in Antigua and Barbuda. With a fleet of air-conditioned vehicles and onboard WiFi, the service caters to various pickup points, from hotels to Airbnbs. While customer ratings have been mixed, the operator is committed to addressing feedback and improving service quality. Whether you’re looking for a hassle-free airport transfer or a comfortable private ride, T&Ls offers a viable solution worth considering.

Contents show

Key Points

T&Ls Airport Shuttle & Taxi Service offers air-conditioned vehicles, WiFi, and private transportation options in St Johns, Antigua and Barbuda.
The shuttle service starts at $25 per person, but no refunds are provided for cancellations.
Pickup is available from hotels, guest houses, Airbnbs, and apartments, with confirmation provided at booking.
The service has a 2.8 out of 5 rating based on 4 reviews, with mixed feedback on service quality and driver experiences.
The operator has acknowledged customer concerns and is committed to addressing issues related to air conditioning and communication.

Service Overview

T&Ls Airport Shuttle & Taxi Service is located in St Johns, Antigua and Barbuda.

It has a rating of 2.8 based on 4 reviews and offers shuttle service starting at $25.00 per person. Cancellations don’t provide a refund.

The service features air-conditioned vehicles, WiFi, and private transportation. Pickup is available from hotels, guest houses, Airbnbs, and apartments.

Confirmation is received at the time of booking, and passengers should confirm the start time with the local provider.

Customer experiences have been mixed, with positives like friendly drivers and safe service, and negatives such as issues with air conditioning and miscommunication.

Looking for more options in St Johns? We've reviewed plenty of other experiences.

Features and Amenities

The airport shuttle and taxi service offers a range of features and amenities to enhance the travel experience.

Travelers can expect an air-conditioned vehicle, though availability may vary. WiFi is provided on board, allowing passengers to stay connected during their journey.

The service offers private transportation, with a round-trip shuttle option. Gratuities are included, and infant seats are available upon request.

While the service is stroller accessible, it isn’t wheelchair accessible. The amenities aim to provide a comfortable and convenient transfer for passengers traveling to and from the airport.

Pickup and Meeting Details

Pickup points for the airport shuttle and taxi service are available from hotels, guest houses, Airbnbs, and apartments.

Customers will receive a confirmation at the time of booking, which will include the pickup details. It’s important to confirm the start time with the local provider in advance, as the schedule may vary.

The service offers round-trip shuttle transportation, ensuring a seamless travel experience.

Whether you’re staying at a hotel or a vacation rental, the T&Ls Airport Shuttle & Taxi Service can conveniently pick you up and drop you off at your desired location.

Customer Ratings and Experiences

How have customers rated the T&Ls Airport Shuttle & Taxi Service?

Based on 4 reviews, the service has a 2.8 rating out of 5. Customers have provided mixed feedback – some praise the friendly drivers and timely service, while others report issues with the air conditioning and miscommunication at pickup.

The T&Ls Airport Shuttle & Taxi Service has a 2.8 rating out of 5 based on 4 reviews, with mixed feedback about the drivers and service quality.

Plus, there were complaints about porters charging extra fees.

The company has acknowledged the service quality concerns and highlighted the positive experiences with drivers.

They’ve invited customers to share more of their experiences to improve the service.

Positive Feedback From Customers

While the service has received some criticism, customers have also praised certain aspects of T&Ls Airport Shuttle & Taxi Service.

Passengers highlight the friendly and safe driving of the service’s drivers. One reviewer noted the driver was "courteous and got us to the airport on time."

Another said the shuttle service was "punctual and the driver was a safe and careful driver."

Customers appreciate the convenience of the private transportation, with one reviewer stating it was "so much easier than coordinating a rental car or taxi."

There's plenty more to explore in St Johns

Negative Feedback From Customers

Despite the positive experiences shared by some customers, T&Ls Airport Shuttle & Taxi Service has also received criticism from passengers.

While some customers have praised the service, T&Ls Airport Shuttle & Taxi Service has also faced criticism from dissatisfied passengers.

Some common complaints include:

Issues with the air conditioning, which wasn’t consistently available in the vehicles
Miscommunication at the pickup point, leading to delays or confusion
Additional charges imposed by porters, beyond the quoted price

The company acknowledges these concerns and invites customers to share more feedback to help improve the service quality.

Operator’s Response to Feedback

T&Ls Airport Shuttle & Taxi Service takes customer feedback seriously and is committed to addressing the concerns raised.

They acknowledge the issues with air conditioning and miscommunications at pickup, as highlighted in the negative reviews. To improve the service, the operator is working to ensure consistent AC availability and better coordination with pickup locations.

The friendly and safe driving practices of their staff are a positive, and the company welcomes further feedback from customers to enhance the overall experience.

Their goal is to provide reliable and comfortable transportation for all travelers to and from the airport.

Final Thoughts

The T&Ls Airport Shuttle & Taxi Service appears to provide a mixed bag of experiences for travelers.

While the service offers amenities like air-conditioning, WiFi, and private transportation, the availability and quality of these features seem inconsistent.

The availability and quality of the service’s amenities like air-conditioning, WiFi, and private transportation appear to be inconsistent.

Plus, the service has received a range of customer reviews, with both positive and negative feedback.

To improve, the company could:

Ensure consistent maintenance and functioning of all amenities
Enhance communication and coordination with customers during pickups
Provide clear policies and procedures to manage expectations and avoid additional charges

Despite the mixed reviews, the service can still be a viable option for travelers seeking an airport shuttle in the Antigua and Barbuda region.