Travelers seeking a convenient and cost-effective way to travel between London and the Southampton Cruise Port can consider the Port Arrival or Departure Shared Ride service. This door-to-door transfer option efficiently transports groups of up to 14 passengers, ensuring a smooth journey while allowing for one suitcase and carry-on per person. However, the service’s performance can occasionally be impacted by delays and cleanliness issues. For those interested in exploring the details, the service’s pricing, booking process, and other key aspects are worth examining further.
Key Points

- Shared transfer service connects London and Southampton Cruise Port, accommodating up to 14 passengers with door-to-door pickup and drop-off options.
- Pickup locations include major London train stations and Heathrow Airport hotels, with direct transfers to the Southampton cruise terminal.
- Luggage policy allows 1 suitcase and 1 carry-on per traveler, with restrictions on oversized items and recommendations for excess luggage inquiries.
- Pricing varies by one-way or roundtrip options, with potential discounts for groups of 4 or more, and a non-refundable deposit required at booking.
- Customer reviews highlight positive experiences with driver friendliness and courtesy, but also report issues with delays, vehicle cleanliness, and route familiarity.
Service Overview

The shared transfer service connects London and Southampton Cruise Port, offering arrival and departure options for travelers.
With 23 reviews and a 4.2/5 rating, this small-group transfer service accommodates a maximum of 14 passengers. Guests can choose door-to-door service from Central London hotels or directly at the port.
The service provides convenient pickup locations, including major London train stations, and drop-off points at Heathrow Airport and London airport hotels.
While the service has received positive feedback, some customers have reported issues with delays, vehicle cleanliness, and route familiarity, though shared rides can reduce costs for solo travelers.
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Pickup and Drop-off Details

The shared transfer service offers pickup from Central London hotels or the Southampton cruise terminal.
The first pickup is at 10:30 am from Central London, and 11:30 am from Heathrow Airport hotels.
Drop-off is at Heathrow Airport around 9:30 am, and London airport hotels at 11:30 am.
Pickups from mainline London train stations like Paddington, Euston, and St Pancras are available.
However, the service isn’t offered from the City of London, London Bridge, Tower of London, or Docklands Area.
Luggage Policy

Each traveler is allowed 1 suitcase and 1 carry-on item. However, there are restrictions on oversized luggage like surfboards and golf clubs. Travelers are advised to inquire with the operator regarding any excess luggage prior to their trip.
| Luggage Item | Allowance |
|---|---|
| Suitcase | 1 per traveler |
| Carry-on | 1 per traveler |
| Oversized Items | Restricted, inquire with operator |
The shared ride service give you a convenient transfer option, but travelers should be mindful of the luggage policy to ensure a smooth journey.
Customer Experiences

Travelers have generally provided positive feedback on the shared transfer service, highlighting the friendliness and courtesy of the drivers.
However, some have reported issues with delays due to traffic and miscommunication regarding pickup arrangements. A few customers have also complained about the cleanliness of the vehicles and the driver’s unfamiliarity with the routes.
The shared ride option helps reduce costs for solo travelers, but some experienced complications with the shared nature of the service.
Pricing and Booking
Pricing for the shared transfer service varies based on the selected option. Travelers can choose between arrival, departure, or roundtrip services. Pricing is structured as follows:
| Option | Price per Person |
|---|---|
| One-Way Arrival | £30 |
| One-Way Departure | £30 |
| Roundtrip | £50 |
Bookings can be made online or by contacting the operator directly. A non-refundable deposit is required at the time of booking, with the remaining balance due prior to travel. Discounts may be available for groups of 4 or more. Travelers are encouraged to review the cancellation policy carefully before confirming their reservation.
Service Limitations

Though the shared transfer service offers convenient door-to-door transportation, it does have some notable limitations.
The service isn’t accessible for travelers with wheelchairs or oversized luggage like surfboards and golf clubs.
Pickups are limited to select mainline London train stations and can’t accommodate the City of London, London Bridge, Tower of London, or Docklands Area.
Plus, the service operates on a set schedule, with the first pickup at 10:30 am from Central London and 11:30 am from Heathrow Airport hotels.
Travelers should also be aware that shared rides may experience delays due to traffic or miscommunication regarding pickup arrangements.
Travel Duration and Cruise Terminal Schedules
The journey duration for the shared transfer service varies based on traffic conditions, with the average trip taking approximately 1.5 to 3 hours. The service starts from the cruise terminal at 7:30 am on selected cruise arrival days.
| Pickup Location | Pickup Time |
|---|---|
| Central London | 10:30 am |
| Heathrow Airport | 11:30 am |
| London Airports | 11:30 am |
| Cruise Terminal | 7:30 am |
The drop-off locations include Heathrow Airport at approximately 9:30 am and London airport hotels at 11:30 am. The service is not available from certain areas in London, such as the City of London, London Bridge, Tower of London, and Docklands.
Frequently Asked Questions
Is There a Discount for Booking Multiple Passengers?
Yes, there is a discount for booking multiple passengers. According to the service overview, the shared transfer service has a maximum of 14 travelers, which can reduce the cost per person for solo travelers.
Can I Change My Pickup or Drop-Off Location After Booking?
Travelers can typically change their pickup or drop-off location after booking, but it’s subject to availability and additional fees. It’s best to contact the operator as soon as possible to request any changes.
Do You Offer Child or Infant Car Seats for the Transfer?
The service does not provide child or infant car seats. Travelers are responsible for bringing their own car seats if needed. Additional fees may apply for any excess luggage or special requests.
Yes, the service offers a private transfer option in addition to the shared ride service. Customers can choose a private transfer for more personalized service and flexibility, though it will be at an additional cost compared to the shared ride.
How Do I Contact the Operator if I Have a Question During My Trip?
Travelers can contact the operator’s customer service number provided at booking if they have any questions or issues during their trip. The operator maintains 24/7 support to assist customers throughout their journey.
The Sum Up
The Port Arrival or Departure Shared Ride service efficiently connects travelers between London and Southampton Cruise Port. It offers a cost-effective solution with door-to-door service, although it may encounter occasional delays and cleanliness issues. The service’s luggage policy, competitive pricing, and group discounts make it appealing for cruise passengers, despite the service’s limitations in travel duration and cruise terminal schedules.
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