Private Departure Transfer to Los Angeles Airport LAX

Heading to LAX can be a hassle, but the Private Departure Transfer offers a more convenient option. With options for sedans and SUVs, this service provides a direct curbside drop-off, bypassing the shuttle. While reviews are mixed, the flexible booking and starting price of $39.20 per person make it an intriguing choice. However, the details on driver professionalism and vehicle condition suggest there may be room for improvement in the customer experience.

This experience made our article of We Rank Los Angeles’s 16 Top Private Driver Services.

Service Overview

The service offers a private departure transfer to Los Angeles International Airport (LAX).

With 18 reviews and an average rating of 3.3, passengers can choose between a sedan for up to three people or an SUV for up to six.

The direct curbside drop-off at the terminal allows travelers to avoid the Green Bus.

Pickup is from Los Angeles, CA, with the exact time confirmed in advance.

While the service isn’t wheelchair accessible, it does accommodate service animals.

Each traveler is allowed one suitcase and one small carry-on, though restrictions may apply for oversized luggage.

Pickup Details and Inclusions

As the service includes meet-and-greet assistance, passengers will be greeted by a professional driver upon pickup from their location in Los Angeles, CA.

The exact pickup time will be confirmed in advance.

The service isn’t wheelchair accessible unless requested at booking, but service animals are allowed.

While the service is not wheelchair accessible as default, it can be requested at the time of booking. Service animals are permitted.

Each traveler is permitted one suitcase and one small carry-on, though oversized luggage may have restrictions.

All taxes, fuel surcharges, tolls, parking fees, and gratuities are included in the price, ensuring a hassle-free departure to Los Angeles International Airport (LAX).

Vehicle Options and Capacity

Passengers can choose between a sedan accommodating up to three individuals or an SUV suitable for groups of up to six.

The sedan option provides a more intimate and comfortable ride, while the SUV offers more space for larger parties and their luggage.

Regardless of the vehicle selected, travelers enjoy a direct curbside drop-off at the terminal, eliminating the need to take the Green Bus.

This private transfer service includes a professional driver, all taxes, fuel surcharges, tolls, and gratuities, ensuring a seamless and stress-free travel experience to Los Angeles International Airport (LAX).

Accessibility and Luggage Allowance

Depending on individual needs, the private departure transfer service can accommodate both wheelchair-accessible travelers and those with service animals.

The service isn’t inherently wheelchair-accessible, but guests can request this upon booking.

Plus, each traveler is allowed:

• One suitcase

• One small carry-on item

• Oversized luggage may have restrictions

• Service animals are permitted

To ensure a smooth experience, it’s important to provide any accessibility requirements or luggage considerations when making the reservation.

The service aims to cater to the diverse needs of its guests.

Customer Reviews and Feedback

The private departure transfer service to LAX has received mixed reviews from customers, with some highlighting positive experiences and others reporting issues.

Positive reviews praise the timely service, friendly drivers, and helpful assistance with luggage.

However, negative experiences cite concerns over driver professionalism, vehicle condition, and unexpected costs. Notable complaints include drivers being late, poor communication, and worries about driver safety and behavior.

The company has acknowledged these customer concerns and expressed a commitment to improving the service based on feedback, aiming to resolve any issues and provide a more consistent, high-quality experience.

Pricing and Booking Flexibility

The private departure transfer to LAX starts at $39.20 per person, with pricing varying based on group size.

Customers have the flexibility to reserve now and pay later, as well as free cancellation up to 24 hours before the experience.

This service offers:

• Pricing that adjusts for group size, from sedans for up to 3 passengers to SUVs for up to 6

• Free cancellation policy up to 24 hours before the scheduled transfer

• Option to reserve now and pay later, providing more booking flexibility

• Curbside drop-off at the terminal, avoiding the Green Bus

Company’s Customer Care Approach

The company demonstrates a commitment to addressing customer concerns and improving its service based on feedback.

When negative experiences are reported, the company expresses sincere apologies and encourages customers to provide trip details for resolution.

They acknowledge the issues raised regarding driver capabilities and vehicle quality, and are committed to addressing these concerns to enhance the overall customer experience.

The company’s responsiveness and willingness to learn from feedback suggest an earnest effort to enhance their private departure transfer service to LAX.

Considering the Service

Though the private departure transfer to LAX offers some attractive features, a closer examination of the service reveals both strengths and potential drawbacks for travelers to consider.

On the positive side, the service includes a meet-and-greet, professional driver, and direct curbside drop-off.

However, reviews indicate issues with driver professionalism, vehicle condition, and unexpected costs. Travelers should also note:

• Limited accessibility options, unless requested at booking

• Restrictions on oversized luggage

• Potential for late arrivals and poor communication

• Concerns about driver safety and behavior

Ultimately, the private transfer service may be a convenient option, but travelers should weigh the pros and cons carefully before booking.

The Sum Up

The Private Departure Transfer to LAX offers a convenient service with flexible vehicle options, direct curbside drop-off, and professional drivers. While reviews are mixed, the service’s pricing and booking flexibility make it a practical choice for travelers seeking a stress-free airport transfer. However, customers should consider the service’s potential drawbacks, such as driver professionalism and vehicle condition, to determine if it best suits their needs.