Istanbul Airport Transfer offers a convenient transportation service for travelers visiting Istanbul. With 24/7 availability and air-conditioned vehicles, the service provides timely pickups from the airport to central accommodations. While reviews are mixed, the company’s flexible cancellation policy and easy online booking make it an attractive option for those seeking a hassle-free start to their Istanbul adventure. But just how seamless is the experience, and what do customers have to say about the service’s reliability and value? Let’s take a closer look.

Contents show

Key Points

Private airport transfer service available from Istanbul Airport and Sabiha Gokcen Airport to central accommodations in Istanbul, Turkey.
Economical option providing convenience without the hassle of public transportation, with air-conditioned vehicles for comfort.
Pickup locations and meeting details specified, with drivers located at designated areas and assistance available if needed.
Service includes private transportation, all applicable fees and taxes, but excludes food, drinks, and gratuities.
Mixed customer reviews with a rating of 3.4/5, highlighting both positive and negative experiences regarding punctuality, driver behavior, and language barriers.

Service Overview

Istanbul Airport Transfer offers a private airport transfer service in Istanbul, Turkey.

With 40 reviews and a 3.4/5 rating, the service provides transfers from both Istanbul Airport and Sabiha Gokcen Airport to central accommodations.

It’s an economical option for travelers seeking convenience without the hassle of public transport.

Air-conditioned vehicles ensure comfort.

Booking confirmations are provided, and free cancellation is available up to 24 hours before the service.

This service aims to offer a hassle-free airport transfer experience for visitors to Istanbul.

Here are more experiences we've reviewed in Istanbul

Pickup and Meeting Details

Where do the drivers wait at the airports?

At Istanbul Airport, the drivers wait at the designated meeting point of Exit gate 14, holding a name board.

At Sabiha Gokcen Airport, the drivers can be found at the first exit gate.

If the transfer team isn’t visible, guests should refer to the specific boards (SR 25 or HR 24) or call the operation number for assistance.

The private transfer service is available 24/7, allowing travelers to select their preferred pickup and drop-off locations for convenience.

Included in the Service

The private airport transfer service includes private transportation in an air-conditioned vehicle, as well as all applicable fees and taxes. However, it excludes food, drinks, and gratuities unless otherwise specified. The service is not wheelchair accessible, but infant seats are available upon request. Service animals are allowed, and most travelers can participate.

What’s Included	What’s Excluded	Additional Information
Private transportation	Food and drinks	Not wheelchair accessible
Air-conditioned vehicle	Gratuities	Infant seats available
All fees and taxes	–	Service animals allowed

Excluded From the Service

Although the Istanbul Airport Transfer service includes private transportation and fees, it doesn’t cover certain additional expenses.

Travelers should be aware that the service excludes food and drinks during the journey unless explicitly stated. Plus, gratuities for the driver aren’t included in the package price.

While the transfer service provides a comfortable, air-conditioned vehicle, it isn’t wheelchair accessible. However, infant seats are available upon request.

The company does allow service animals, and most travelers can participate in the transfer service with ease.

Accessibility and Accommodations

While the Istanbul Airport Transfer service doesn’t provide wheelchair accessibility, it does offer accommodations for travelers with specific needs.

The service allows service animals to accompany passengers. Plus, infant seats are available upon request.

Most travelers can participate in the transfer service, though individuals with mobility challenges may need to arrange alternative transportation.

The company aims to accommodate all guests to the best of their abilities, though the service’s infrastructure and vehicle options have limitations.

Passengers are advised to communicate any special requirements when booking to ensure a smooth and comfortable journey.

Here are more experiences we've reviewed in Istanbul

Customer Feedback and Experiences

What do customers say about their experiences with the Istanbul Airport Transfer service?

Reviews are mixed, with a 3.4/5 rating from 40 customers. Some praise the service’s punctuality, comfort, and helpful drivers, while others complain of long waits, confusion at pickup points, and unprofessional driver behavior.

Customers have also reported issues with language barriers and vehicle quality not meeting expectations.

The company acknowledges these problems and offers apologies, clarifications, and discounts on future visits. They assure dedicated service and efforts to improve based on customer feedback.

Company’s Response to Issues

The company acknowledges issues with their service and offers apologies for the negative experiences reported by customers.

They provide clarifications regarding wait times and meeting procedures at the airports.

To address dissatisfied customers, the company offers to host them at a discounted rate on future visits.

The company assures travelers of their dedicated service and efforts to improve based on customer feedback.

Booking and Cancellation Policy

Customers can easily book the Istanbul Airport Transfer service online or by contacting the company directly.

Bookings can be confirmed instantly, and customers receive a confirmation email with all the necessary details.

The service offers free cancellation up to 24 hours before the scheduled pickup time, providing flexibility for travelers.

Customers simply need to submit a cancellation request, and the company will process the refund accordingly.

This policy ensures travelers can make last-minute adjustments to their plans without incurring any penalties.

The company’s commitment to customer convenience is evident in its straightforward booking and cancellation procedures.

Frequently Asked Questions

What Is the Payment Method for the Transfer Service?

The transfer service doesn’t specify the payment method, but it likely accepts common forms like cash or credit card. Guests should confirm the accepted payment options at the time of booking to ensure a smooth transaction.

Are There Any Special Discounts or Packages Available?

The service offers occasional discounts and package deals, though details are limited in the provided information. Customers are advised to inquire about any special offers when booking to potentially save on the private airport transfer service.

Can the Transfer Service Accommodate Large Groups or Families?

The transfer service can accommodate larger groups and families. They offer vehicles that seat up to 8 passengers, making it a convenient option for those traveling together. Advance reservations are recommended to ensure availability.

How Do I Contact the Company for Additional Assistance or Inquiries?

Guests can contact the company’s operation number for any additional assistance or inquiries. They also offer an email address for further communication and support to help address any concerns or special requirements.

Is It Possible to Request a Specific Type or Model of Vehicle?

According to the service overview, there are no options to request a specific vehicle type or model. The transfers are provided in air-conditioned vehicles, but the exact make and model aren’t customizable for individual bookings.

The Sum Up

Istanbul Airport Transfer offers a convenient 24/7 private transportation service from airports to central accommodations. While reviews are mixed, the service provides air-conditioned vehicles, online booking, and a flexible cancellation policy. Customers can expect timely pickups at designated meeting points, though wait times and pickup confusion have been reported issues. The service provides an economical option for travelers seeking private transfer between Istanbul’s airports and their accommodations.