Sintra Tours

Sintra Tours offers a unique way to explore the enchanting town of Sintra, Portugal. The tour provides private transportation and a scenic drive, though it doesn’t include palace tickets. While reviews are mixed, with some noting communication issues, others praise the knowledgeable guides. Whether you’re seeking a seamless experience or wanting to dig deeper into Sintra’s rich history, this tour may be worth considering as part of your travel plans.

Key Points

• Sintra Tours offers a comprehensive exploration of Sintra, Portugal, with private transportation and lunch included, but palace tickets are not covered.
• The tour operates year-round from December 8, 2019, to March 17, 2026, with a 3.8/5 rating based on 5 reviews, noting issues with communication and professionalism.
• Sintra is a picturesque town in the Sintra Mountains, and the tour includes scenic drives through the mountains with a convenient meeting point near Portela de Sintra train station.
• The booking process is easy, with flexibility to cancel up to 24 hours before the tour, but the tour is not wheelchair accessible, and serious medical conditions are advised against.
• Customers have reported mixed reviews, with issues such as poor communication, missed entrance times, and complaints about the guide’s driving and professionalism.

Tour Overview

The Sintra Tours offer visitors a comprehensive exploration of the enchanting town of Sintra, Portugal. The tour includes private transportation and a provided lunch, though palace tickets aren’t included.

Sintra Tours offers a comprehensive exploration of Sintra, Portugal, with private transportation and provided lunch, but excludes palace tickets.

It starts and ends at the meeting point near the Portela de Sintra train station. The tour operates year-round from December 8, 2019, to March 17, 2026.

While the tours have an overall 3.8/5 rating based on 5 reviews, some guests have reported issues with communication, scheduling, and the guide’s professionalism.

Nonetheless, satisfied customers praise the breathtaking views and fascinating historical insights provided during the tour.

Location and Transportation

Sintra, Portugal, where the Sintra Tours take place, is a picturesque town nestled in the Sintra Mountains.

Tour participants are provided with private transportation to explore this scenic destination. The meeting point is at R. Dr. António José Soares 16, next to a café and the Portela de Sintra train station, ensuring easy access.

At the end of the tour, guests are returned to the same meeting point.

The tour includes:

1. Private transportation for a hassle-free experience.

2. Scenic drives through the Sintra Mountains.

3. Convenient meeting and end points, allowing for seamless logistics.

Booking and Cancellation

Guests can easily book the Sintra Tours experience and have the flexibility to cancel up to 24 hours before the tour starts.

Guests can easily book the Sintra Tours experience and have the flexibility to cancel up to 24 hours before the tour starts.

Confirmation is received upon booking, and guests can reserve now and pay later for added convenience.

The tour isn’t wheelchair accessible, but infant seats are available. Most travelers can participate, though serious medical conditions are advised against.

Guests should note that the tour doesn’t include palace tickets, but private transportation and lunch are provided.

With flexible booking and easy cancellation, the Sintra Tours experience can be tailored to fit travelers’ needs.

Accessibility and Health Considerations

Though the Sintra Tours experience isn’t wheelchair accessible, infant seats are available for those traveling with young children. Most travelers can participate without serious medical conditions.

To ensure a comfortable and enjoyable experience, consider the following:

1. Wear comfortable walking shoes, as the tour involves navigating through historic sites and hills.

2. Bring sun protection, such as a hat and sunscreen, as much of the tour is outdoors.

3. Stay hydrated by packing a water bottle, especially during warmer months.

Customer Reviews and Experiences

While the Sintra Tours experience has received a mixed bag of reviews, with no 5-star ratings among the 5 total, certain trends emerge from customer feedback.

A negative review highlighted poor communication and organization from the guide, leading to missed sites and dissatisfaction.

However, a positive review praised an excellent guide named Luis for providing a great tour with breathtaking views and fascinating history.

A glowing review praised the excellent guide Luis for providing a captivating tour with breathtaking views and fascinating historical insights.

Customers have also complained about the lack of a clear itinerary, missed entrance times for Pena Palace, and the guide’s driving and professionalism, with some feeling the guide acted more as a driver than a tour guide.

Customer Feedback and Issues

Customers have voiced several issues with the Sintra Tours experience. These include:

1. Lack of clear itinerary and communication from the guide, leading to missed sites and dissatisfaction.

2. Missed entrance times for Pena Palace, impacting the schedule.

3. Complaints about the guide‘s driving and professionalism, with some travelers feeling the guide acted more as a driver than a tour guide.

The host has defended their experience, citing past satisfied clients.

They acknowledged issues with communication and scheduling but emphasized their knowledge and references.

The host also expressed appreciation for positive feedback from satisfied customers.

Host Responses

The host has defended their experience, citing past satisfied clients.

They acknowledged issues with communication and scheduling but emphasized their knowledge and references.

The host expressed appreciation for positive feedback from satisfied customers.

While they recognized the concerns raised, the host maintains that their tour provides great value, with breathtaking views and fascinating history.

They stand by their professional expertise and ability to deliver a memorable experience for travelers.

The host remains committed to addressing any shortcomings and continuing to improve their Sintra Tours offering.

FAQ

How Reliable Is the Company’s Punctuality for Tour Start Times?

Based on customer reviews, the tour operator’s punctuality appears inconsistent. While some customers praised their guide’s timeliness, others reported missed entrance times and schedule disruptions due to poor communication and organization. Reliability may vary across different tour dates and guides.

What Level of English Proficiency Can Be Expected From the Tour Guides?

The tour guides have a high level of English proficiency, with past customers praising their knowledge and ability to provide fascinating historical insights. However, some reviews note communication issues, so guests should verify the guide’s language skills when booking.

Are There Any Additional Costs or Fees Not Covered in the Tour Price?

The tour price doesn’t cover palace tickets. Travelers will need to pay additional fees to enter the palaces and other sights during the tour. It’s best to budget for these extra costs when booking the Sintra tour.

Can the Tour Itinerary Be Customized to Individual Preferences?

The tour itinerary can be customized to individual preferences, though there may be additional costs. Travelers should consult with the tour provider to discuss any desired modifications and associated fees prior to booking.

What Is the Average Group Size for the Sintra Tours Experience?

The average group size for the Sintra Tours experience is not explicitly stated. However, the tour is described as a private transportation experience, suggesting it’s likely a small group tour with flexibility to accommodate individual preferences.

Sum Up

Sintra Tours offers a convenient way to explore the charming town of Sintra, Portugal. While it doesn’t include palace tickets, the tour provides scenic drives and a meeting point near the train station. Feedback is mixed, with some citing communication and professionalism issues, while others praise the knowledge and engagement of the guides. The tour can be a practical option for those seeking a hassle-free Sintra experience.