Traveling from Montego Bay Airport to Negril just got easier with the shuttle transfer service. Offering a budget-friendly option starting at $27.15 per person, the service caters to groups of up to 49 passengers in comfortable, air-conditioned buses. While the overall experience has received positive reviews, there’s room for improvement in communication and bus conditions. Discover more about the service’s convenience, booking process, and customer feedback to determine if it’s the right choice for your Jamaican getaway.
Key Points

- Shared shuttle service available from Montego Bay Airport to Negril hotels, with a starting price of $27.15 per person for up to 49 travelers.
- Pre-booking is recommended to secure availability and ensure a smooth arrival experience, with confirmation received within 48 hours.
- The air-conditioned shuttle service offers door-to-door pickup and drop-off, with courteous and knowledgeable drivers.
- Customers generally praise the service for its convenience and cost-effectiveness, though some report issues with delays and bus conditions.
- Based on feedback, the service could benefit from improved communication, coordination, and addressing concerns related to driving speed and air conditioning.
Service Overview

According to the provided information, the shuttle transfer service from Montego Bay Airport offers a shared transfer option to hotels in Negril.
The service starts at $27.15 per person and can accommodate up to 49 travelers. Pre-booking is recommended to save time on arrival, and customers receive confirmation within 48 hours.
The service isn’t wheelchair accessible but is stroller-friendly and near public transportation.
Travelers can enjoy a comfortable, air-conditioned bus ride with door-to-door pickup and drop-off based on flight times and hotel locations. The exact transfer duration varies depending on traffic conditions.
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Booking and Cancellation

Booking the shuttle transfer is recommended to save time upon arrival at Montego Bay Airport. Confirmation is received within 48 hours, and free cancellation is available up to 24 hours before the experience starts.
| Booking | Cancellation |
|———|————-|
| Pre-booking recommended | Free cancellation up to 24 hours before |
| Confirmation within 48 hours | – |
| – | – |
| – | – |
The shuttle service is not wheelchair accessible but is stroller accessible and located near public transportation. Booking ahead of time is advised to ensure availability and a smooth transfer to the Negril hotel.
Transportation Details
The shuttle service utilizes a comfortable, air-conditioned bus to transport passengers from Montego Bay Airport directly to their hotel in Negril.
Pickup times are based on the traveler’s flight schedule and hotel location, ensuring a timely and efficient transfer. The duration of the journey can vary depending on traffic conditions, but the direct service guarantees a streamlined experience.
The buses have a maximum capacity of 49 travelers, providing a spacious and comfortable ride. Customers have generally praised the smooth and informative transit, with drivers described as courteous and knowledgeable.
Customer Ratings and Feedback

Customers have rated the shuttle transfer service from Montego Bay Airport an overall 4.2 out of 5 based on 38 reviews.
Many travelers praised the professionalism of the drivers, the comfort of the ride, and informative tours during transit.
Travelers praised the professionalism of the drivers, the comfort of the ride, and informative tours during transit.
However, some customers complained about delays, reservation issues, and uncomfortable bus conditions, such as cold temperatures.
Solo travelers noted the service as an excellent option, highlighting the door-to-door service and cost-effectiveness.
While most described the drivers as courteous, knowledgeable, and entertaining, a few reported long waits, reservation mix-ups, and concerns over driving speed.
Positive Traveler Experiences

According to customer reviews, many travelers praised the professionalism of the shuttle drivers, the comfort of the ride, and the informative tours during transit.
Highlights of the positive experiences include:
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Courteous and knowledgeable drivers who enhanced the travel experience
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Comfortable, air-conditioned buses that provided a smooth, relaxing journey
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Engaging tours that offered valuable insights into the local culture and scenery during the transfer
Negative Traveler Experiences
While the majority of travelers praised the service, some complaints were made regarding the shuttle experience. Certain passengers reported long wait times, with some having to wait over an hour for their scheduled pickup.
Plus, there were isolated incidents of reservation mix-ups, leading to confusion and delays. A few travelers also expressed concerns about the bus conditions, mentioning that the air conditioning was overly cold, making the ride uncomfortable.
Despite these negatives, most customers still felt the shuttle provided good value and were willing to recommend the service to others, suggesting targeted improvements could enhance the overall experience.
Customer Testimonials
Solo travelers in particular noted the shuttle service as an excellent option, highlighting the door-to-door convenience and cost-effectiveness.
Drivers were often described as courteous, knowledgeable, and entertaining, enhancing the overall travel experience:
Drivers were praised for their courtesy, knowledge, and entertainment value, elevating the overall travel experience.
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Customers praised the professionalism and knowledgeability of the drivers, who provided informative tours during the transit.
-
The comfort of the air-conditioned bus was highlighted as a positive aspect of the service.
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However, some instances of long waits, reservation mix-ups, and concerns over driving speed were also reported by a few travelers.
Recommendations for Improvement
Based on the customer feedback, the shuttle service could benefit from improvements in communication and service consistency.
Some travelers reported issues with reservation mix-ups and long wait times, suggesting a need for better coordination and transparency around the pickup and drop-off process.
Plus, concerns over inconsistent driving speeds and uncomfortable bus conditions indicate room for enhancing the overall travel experience.
Frequently Asked Questions
Is the Shuttle Service Available for Group Bookings?
The service does accommodate group bookings, with a maximum capacity of 49 travelers. Customers can pre-book to secure their reservation and save time upon arrival at the airport.
Can I Request a Specific Pickup Time?
Yes, customers can typically request a specific pickup time for the shuttle service. However, the actual pickup time may vary based on flight schedules and traffic conditions on the day of travel.
Are There Any Restrictions on Luggage or Personal Items?
The service doesn’t have any strict luggage restrictions. Passengers can bring standard personal items and luggage, though it’s recommended to avoid excessive or oversize bags that may not fit comfortably on the bus.
Do the Shuttle Vans Make Any Stops During the Transfer?
The shuttle vans don’t typically make any stops during the transfer unless requested by passengers. The direct service aims to transport travelers from the airport to their Negril hotel efficiently without unnecessary delays.
Is There an Option to Upgrade to a Private Transfer?
Unfortunately, the service does not offer an option to upgrade to a private transfer. It’s a shared shuttle service from Montego Bay Airport to Negril hotels without any stops along the way.
The Sum Up
The shuttle transfer from Montego Bay Airport to Negril offers a reliable and budget-friendly option for travelers. While the service has received positive reviews overall, some areas for improvement, such as communication and bus conditions, could enhance the customer experience. With convenient booking and cancellation policies, the shuttle service remains a practical choice for those seeking an efficient and cost-effective way to reach their Negril destination.
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