Traveling from Bali to the stunning Gili Islands or Lombok doesn’t have to be a logistical headache. This BlueWater Express service offers a straightforward, smooth, and quite comfortable way to reach your island getaway. It’s a popular choice among travelers, and for good reason — with a solid 4.5 out of 5 rating based on 68 reviews, it seems to hit many of the right notes.
What we love about this experience is its prebooking convenience, the modern fleet with onboard restrooms, and the included shuttles that eliminate the hassle of negotiating local transport. The shorter crossing from Serangan compared to Sanur is also a plus, saving precious time and reducing sea-sickness risks. One thing to keep in mind? The ticket price is quite reasonable for what you get, but there are no options for private transfers or air-conditioned vehicles—so if you need a more luxurious ride, this might not be the best fit.
This tour works best for those who value reliability, simplicity, and cost-effectiveness. Whether you’re a first-time visitor or a seasoned island hopper, this service provides a practical way to start your adventure without the stress of last-minute negotiations or overcrowded boats.
Key Points

- Prebook for Peace of Mind: Secure your spot ahead of time to avoid last-minute stress.
- Convenient Pickup & Drop-off: Shuttles pick you up from most Bali hotels, making the process seamless.
- Shorter Sea Crossing: Departing from Serangan means less time at sea and quicker access to the islands.
- Comfortable & Modern Boats: Expect clean, well-maintained vessels with onboard restrooms and water.
- Insurance Included: Your ticket covers insurance and medical expenses, adding a layer of security.
- No Private Vehicle Options: The service doesn’t include private cars or air-conditioned transfers, which might matter for some travelers.
A Closer Look at the Experience
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Booking & Confirmation
Once you make your booking, expect prompt communication about your pickup times and trip details. The process is straightforward, ensuring that you’re well-informed before your departure. Most travelers book around 27 days in advance—testament to its popularity—so early planning is advisable during peak seasons.
Departure Point & Convenience
The departure from Serangan (near Padangbai) is a strategic choice. Reviews highlight how easy it is to reach this point, especially with the included shuttle service from most Bali hotels. The central location in Bali and proximity to public transportation mean you can breeze through your transfer without extra fuss.
The ticket redemption point at Br. Ponjok, Jl. Tukad Punggawa, Serangan, is straightforward, with clear directions. The end point is the Gili Trawangan port, conveniently situated in Gili Indah, making it easy to start exploring immediately.
The Boat Ride: Comfort & Speed
The boats are modern and well-equipped, with onboard restrooms—an often overlooked but much-appreciated feature. Travelers report that the boat left on time and was significantly faster than other options like Sanur crossings. One reviewer, Jane, mentioned that staff helped by providing cold towels and bottled water, making the journey more comfortable.
The ride duration varies from 2 hours 30 minutes to 3 hours, depending on sea conditions. Expect smooth sailing if the weather is good, but always check the forecast, as poor weather might lead to cancellations, as noted in the policy.
Included Amenities & Extras
Free bottled water and a cold towel at journey’s end are small touches that make a difference. The insurance coverage and medical benefits offer peace of mind, especially for those prone to seasickness or with medical concerns. However, if you prefer a private, air-conditioned transfer, you’ll need to look elsewhere.
Reviews & Authentic Insights
Travelers like jgray77 found the whole process to be straightforward, with punctual pickups and no fuss. They appreciated how “everything was straight forward,” and noted they’d definitely use the service again.
Another review from Jane highlighted the helpful staff and the prompt departure, emphasizing that the reliability of the service is a major selling point. Such feedback suggests that you can count on this service to stick to schedules and provide a stress-free experience.
Pricing & Value Analysis

At $64 per person, this service offers good value, especially considering the included shuttle, onboard amenities, and insurance. Comparing the time saved and the comfort offered, it’s a practical investment for those wanting to avoid the unpredictability of local taxis or crowded ferries.
While it’s not the cheapest transfer option available, the convenience and reliability justify the price for most travelers. It’s particularly appealing for those unfamiliar with Bali’s transport scene or for first-time visitors seeking a hassle-free start to their island adventures.
Practical Tips
- Book well in advance, especially if traveling during peak season.
- Make sure your hotel is on the shuttle pickup list to avoid extra arrangements.
- Check the weather forecast, as poor conditions may lead to cancellations.
- Arrive at the redemption point a little early to ensure a smooth boarding process.
- Remember, there’s no private vehicle option, so plan accordingly if you need extra privacy or comfort.
Who Is This Tour Best Suited For?

This transfer service is ideal for budget-conscious travelers who value reliability and speed. It’s perfect for first-timers or groups who want convenience without hassle. Those seeking a comfortable, modern boat experience with onboard amenities will find it a good fit, especially if the shorter crossing from Serangan appeals to them.
If you’re traveling with a lot of luggage, or if you prefer air-conditioned private transfers, you might want to explore alternative options. However, for most travelers, this service strikes a fine balance between affordability, comfort, and efficiency.
FAQ

Is the service reliable?
Yes, many travelers, including Jane, mentioned that the boat left on time and staff were very helpful, confirming the service’s dependability.
What’s included in the ticket?
Your ticket includes insurance, medical coverage, bottled water, and onboard restrooms, making the journey both safe and comfortable.
Are there pickup options?
Yes, shuttles collect guests from most Bali hotels, simplifying the journey to the departure point in Serangan.
How long is the crossing?
It generally takes between 2 hours 30 minutes and 3 hours, depending on sea conditions.
Can I cancel if my plans change?
No, this experience is non-refundable and cannot be changed. In case of bad weather, a full refund or rescheduling is offered.
Where do I redeem my ticket?
At the BlueWater Express ticket point in Serangan, Bali, located at Br. Ponjok, Jl. Tukad Punggawa.
What if the weather is bad?
The service is weather-dependent; if cancelled due to poor conditions, you’ll be offered a different date or a full refund.
Is this suitable for large groups?
Yes, the service can accommodate up to 70 travelers, making it suitable for groups and families.
Final Thoughts

Choosing this BlueWater Express journey from Bali’s Serangan to the Gili Islands and Lombok offers a reliable, efficient, and comfortable start to your island adventure. It’s a well-balanced option that prioritizes timeliness and convenience without breaking the bank. The onboard amenities, combined with easy booking and hotel pickups, make it particularly appealing for travelers seeking a hassle-free transfer.
If you value speed, comfort, and simplicity over private luxury, this service will serve you well. It’s especially suited for those who want to maximize their time on the islands, with minimal stress and fuss right from the moment you leave Bali.
Ready to explore Gili Trawangan or Lombok? This transfer is a smart choice to get you there swiftly and comfortably, setting the tone for a memorable island escape.
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