Arrival Shuttle: Kahului Airport(OGG) to Hotels &Private Residences -Maui Island

Heading to Maui and looking for a hassle-free way to get from the airport to your hotel or rental? We’ve got the scoop on the Arrival Shuttle service that’s been shuttling travelers around the island for years. With air-conditioned vans and included gratuities, it’s a convenient option – but there are a few things to know before you book. Let’s dive in and explore whether this shuttle service is the right fit for your Maui adventure.

Key Points

• The service provides shared shuttle rides from Kahului Airport (OGG) to hotels and private residences across Maui, with a 4.2-star average rating and pre-booking option.
• Pickup location is at Kahului Airport, and the drop-off location corresponds to the tour grade selected during booking, with a minimum of 2 and maximum of 15 travelers.
• The service includes meet-and-greet at the airport, all taxes and fees, fuel surcharge, and driver gratuities, with an option for a fresh lei greeting.
• Positive customer feedback highlights prompt airport pickup, scenic views during transport, and a hassle-free experience, while some complaints note delays in pickup and unclear instructions.
• The service is not wheelchair accessible, but a collapsible chair can be accommodated with prior notice, and children under 5 can ride for free on an adult’s lap.

Service Overview

The Arrival Shuttle service offers a shared shuttle ride from Kahului Airport (OGG) to hotels and private residences across Maui.

With 186 reviews and a 4.2-star average rating, it’s a cost-effective option with pre-booking available to guarantee your spot.

Travel in air-conditioned comfort and even opt for a fresh lei greeting upon arrival.

Whether you’re a solo traveler or part of a group up to 15, this reliable service provides a smooth start to your Maui vacation.

Just call the office when you reach baggage claim, and they’ll guide you to your shuttle.

Pickup and Drop-off Details

Pickup is at Kahului Airport, 1 Keolani Pl, Kahului, Maui, HI 96732.

When you arrive, call the office from the baggage claim area for guidance on where to meet the shuttle. The shuttle will then transport you to your hotel or private residence.

You can choose the drop-off location that corresponds to your tour grade when booking.

Just remember, there needs to be a minimum of 2 people per booking, and the maximum is 15 travelers.

Inclusions and Additional Info

The shuttle service includes a meet-and-greet at the airport, all taxes and fees, the fuel surcharge, and gratuities for the driver.

Need an infant seat? Just request one – there’s an extra charge.

But keep in mind, the shuttle isn’t wheelchair accessible, though a collapsible chair can be accommodated if you let them know ahead of time.

And the little ones under 5 can ride on an adult’s lap for free.

Just book with a minimum of 2 people and a max of 15 travelers.

With these inclusions and flexible policies, the shuttle makes for a convenient airport transfer.

Customer Experiences: Positive Feedback

According to reviews, passengers have been quite pleased with the shuttle service. They praise the prompt pickup at the airport, with courteous drivers who provide a smooth and enjoyable ride.

Many highlight the beautiful views during the transport to their hotels or private residences. Travelers also appreciate the hassle-free experience, without having to worry about arranging separate transportation.

The included meet-and-greet service and gratuities are seen as added conveniences. The shuttle seems to deliver a reliable and pleasant start to visitors’ Maui adventures.

Customer Experiences: Complaints

While the shuttle service generally received positive reviews, we did encounter some complaints from passengers.

A few travelers reported delays in pickup due to the service waiting for other passengers. Some found the pickup instructions at the airport to be unclear, leading to confusion.

Plus, a handful of customers mentioned communication issues with booking confirmation, citing missed or delayed responses from the company.

These complaints were a minority, but noteworthy nonetheless. The service seemed reliable, though a few customers found better rates and quicker service using rideshare apps instead.

Customer Experiences: Notable Incidents

Amidst the generally positive feedback, we encountered several notable incidents where the shuttle drivers went above and beyond to assist passengers.

They demonstrated exceptional customer service, going the extra mile to ensure a smooth and enjoyable experience.

For instance, we heard of drivers:

1. Helping a family with young children and heavy luggage to their hotel despite the late hour.
2. Arranging for a special lei greeting for a honeymoon couple.
3. Waiting patiently for a passenger who was delayed due to lost luggage.
4. Providing insightful recommendations on the best sights and activities to explore on Maui.

Recommendations

Recommended for travelers seeking reliable airport transfers without hassle, the Arrival Shuttle service is a cost-effective option worth considering.

We advise confirming pickup details in advance, especially for non-US travelers, to ensure a smooth experience.

While the service generally receives positive feedback, some passengers encountered issues like delays and communication problems.

If service issues arise, you may want to explore alternative transport options, as some found better rates and quicker service with rideshare apps.

Considerations

When considering the Arrival Shuttle service, there are a few things worth keeping in mind.

First, it’s crucial to confirm your pickup details in advance, especially if you’re a non-US traveler. The instructions can be unclear, and you don’t want any miscommunication on the day of your arrival.

Second, while the service is generally reliable, some passengers have experienced delays due to other travelers. If time is of the essence, you may want to explore alternative transport options like rideshare apps, which some found offered better rates and quicker service.

Finally, keep in mind that the shuttle isn’t wheelchair accessible, though a collapsible chair can be accommodated with prior notice.

Frequently Asked Questions

Can I Make a Booking for Just One Person?

We sure can help you out with a single-person booking. The service has a minimum of 2 people per booking, but they’ll accommodate a solo traveler too. Just let them know when you make the reservation.

Is There a Discount for Seniors or Military Personnel?

Unfortunately, we don’t offer any discounts for seniors or military personnel. The shuttle service has a flat rate per person, regardless of age or occupation. Let me know if you have any other questions!

How Early Should I Arrive for the Shuttle Pickup?

We recommend arriving at the airport baggage claim at least 30 minutes prior to your scheduled pickup time. This allows time to call the shuttle service and smoothly coordinate your departure from the airport.

Can I Bring My Own Cooler or Bag on the Shuttle?

Sure, you can bring your own cooler or bag on the shuttle. Just keep in mind the size and weight – they’ll need to fit comfortably aboard the van. Let the staff know if you need any assistance with your luggage.

Are There Any Stops or Sightseeing Along the Way?

No, this shuttle service doesn’t make any stops or sightseeing along the way. It’s a direct transfer from the airport to your hotel or private residence in Maui. Our focus is on getting you to your destination as quickly and efficiently as possible.

The Sum Up

The Arrival Shuttle from Kahului Airport offers a convenient option to get us around Maui. With good reviews and included amenities, it’s a reliable choice. While some have reported issues, overall it provides a hassle-free start to our island adventure. If you’re looking for a fuss-free way to reach your hotel or rental, the Arrival Shuttle is worth considering.